How long is shipping?
Orders are shipped after customer's orders have been processed, which takes 2-3 business days. Once done orders are then fulfilled and shipped out, and a shipment confirmation will automatically be emailed to you with your tracking information included.
How do I track my package?
Once shipped out, customers are automatically emailed a shipping confirmation email that includes the customer's tracking number, and a link to directly track the package. Once shipped, it is no longer our responsibility to keep up with the location of the customer's packages. It is the customer's responsibility to keep track of their package and make sure they are home day of expected delivery date to retrieve their package. Klutzglohouse is not liable for any lost, damaged, or stolen packages. We do not reimburse orders stating to be delivered. If your package states delivered, and you have yet to receive it, you will need to contact USPS Customer Service so they can do an open and thorough investigation to investigate the whereabouts of your package.
Returns
Due to the nature of the item, we do not accept returns due to sanitary reasons. If a package is returned back for any reasons such as incomplete shipping address, your order will be refunded. NOTE: If you paid for shipping and your order is returned back to Klutzglohouse, shipping expenses for the items will be deducted from your refund.